Field Service 642-642 is designed for people who install, repair or service offsite or at the plant. You can centralize all processes related to the dispatching of technicians and cost reporting of service calls in the field. This application supports drop shipment of service parts directly to the customer site. The application is set up for a single interface, so a dispatcher can track all stages of each service call with just a few mouse clicks.
HELPDESK
From initial call to resolution and follow-up, the Helpdesk provides a customer focused solution for 642-825 personalized, high quality service. This comprehensive one-stop solution enables your service team to manage current case load and respond quickly to customers for industry leading customer satisfaction.
The Helpdesk includes a case workbench equipped with time saving links to customer focused activities (e.g. new quotes, orders, RMA requests, or service calls). In addition, there is a search-driven knowledgebase and case-driven workflow for standardizing case resolution. Helpdesk is fully integrated with the Field Service application for easy access to dispatching field activities 642-892 and providing field service representatives access to online knowledge bases, existing customer field service calls, warranty information, and service contracts.
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